E9win Privacy Policy – Malaysian Player Personal Data Protection

E9win is an online casino platform operating to serve players in Malaysia. In the course of our operations, we collect and process certain personal data necessary to provide a safe, seamless, and responsible service to every user.

This Privacy Policy applies to all users who access the e9win website, the e9win mobile app, or any services provided under the e9win brand. We encourage you to read this document in full to fully understand how we handle your information.

E9win collects information necessary to deliver quality services, meet legal compliance requirements, and protect the security of your account. The following are the categories of data we collect:

We do not collect data unrelated to the purposes stated above. All data collection is carried out in a lawful and transparent manner.

The data we collect is used exclusively for the following purposes and will not be used for any other purpose without your consent:

• Account Management: To securely create, verify, and manage your user account on the e9win platform.
• Transaction Processing: To handle all deposits, withdrawals, and financial transactions you make through the platform.
• Identity Verification (KYC): To meet anti-money laundering compliance requirements and verify user identity for security purposes.
• Platform Security: To detect and prevent fraud, unauthorized access, and any suspicious activity that could compromise your account.
• Service Improvements: To analyze usage patterns and improve the design, performance, and features of the e9win platform.
• Communications: To send important notifications related to your account, transactions, promotions you have subscribed to, and platform updates.
• Customer Support: To process and resolve inquiries, complaints, or support requests you submit to the e9win support team.

E9win retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer.

• Active Account Data: Retained for as long as your account remains active or as needed to provide services to you.
• Financial Records: Retained for a minimum of seven (7) years in accordance with legal compliance requirements and anti-money laundering regulations.
• Security Logs: Retained for 90 days for security investigation and fraud detection purposes.
• Data After Account Closure: After an account is closed, the minimum data required by law will be retained while all other data is securely deleted.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be identified as your personal data.

E9win does not sell your personal data to any party. However, under certain circumstances, we may need to share some information with specific parties to enable the platform to operate properly:

• Payment Service Providers: Transaction information is shared with FPX, DuitNow, digital wallet, and payment processor providers as required to complete your transactions.
• Game Providers: Minimum required account data is shared with licensed game providers to enable access to their games within the e9win platform.
• Legal Requirements: e9win will disclose required data to the relevant authorities when mandated by law, court order, or official investigation.
• Identity Verification Services: KYC data may be processed by accredited identity verification service providers bound by strict confidentiality agreements.

Protecting your data is e9win's top priority. We continuously invest in security infrastructure and protocols to ensure your information is always safeguarded.

• 256-bit SSL encryption: All data transmitted between your device and e9win servers is encrypted using the same encryption standards applied by leading banking institutions.
• Secure Storage: Data is stored on servers protected by strict access controls, multi-layered firewalls, and continuous monitoring.
• Internal Access Controls: Only authorised e9win staff have access to user data, and only to the extent necessary to perform their duties.
• Regular Security Audits: Independent penetration testing and security audits are conducted regularly to identify and address any system vulnerabilities.
• Real-Time Threat Detection: An automated monitoring system operates 24/7 to detect and respond to any security threats immediately.

The e9win platform uses cookies and similar tracking technologies to enhance the user experience, enable certain features, and collect usage information that helps us improve our services.

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: To collect information on how you use the platform, helping us identify issues and improve performance.
• Preference Cookies: To save your preferences such as language and display settings so you don't need to reconfigure them on each visit.
• Cookie Controls: You can manage your cookie settings through your internet browser settings. However, disabling certain cookies may affect platform functionality.

As an e9win platform user, you have certain rights regarding your personal data. e9win respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including marketing communications.
• Right to Portability: You have the right to receive your data in a machine-readable format for transfer to another service where applicable.

To exercise any of the above rights, please contact the e9win support team via live chat. We will process your request within a reasonable timeframe, typically within 30 business days.

The e9win platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from minors.

E9win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect immediately upon being published on the platform.

We encourage you to review this page regularly to stay informed about how we protect your information. The latest update date will always be displayed at the top of this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

• Live Chat: Reach the e9win support team via the live chat function on the platform — available 24 hours a day, 7 days a week in Malay, Mandarin, and English.
• Support Email: You can reach us via our support email at [email protected] for more detailed privacy-related enquiries.
• Response Time: We aim to respond to all privacy enquiries within 3 business days, and data rights requests within 30 business days.